Reference

Terms and Conditions for Your Account

Our Terms and Conditions set the rules for account use, device access, and how we handle DANA, OVO, GoPay, and QRIS requests.

Account useLocal lawDANA OVO GoPay QRISPhone or desktop
paus88 Terms and Conditions for Your Account
CONTACT PATHS

How to Reach Us About Terms

When you want help with the terms, we answer through live chat, email, and the contact form. First replies are handled 24/7, and our team can point you to the exact clause for account changes, device access, or payment checks. We keep the language plain, so you can compare the rule with the action you want to take before you send a request.

Team online

Live Chat

Use live chat when you want the fastest read on a clause. We keep the transcript with your case, so you can return to the same answer later if you need to confirm an account step.

Email

Send a written question by email if you want the terms explained with a dated reply. We can include the section name, the rule that applies, and any follow-up step you need to finish.

Contact Form

The contact form works well for formal change requests, such as updates to recovery details or a question about accepted terms. Include your account email so we can match the request correctly.

DATA AND ACCESS

How We Keep Policy Records

We keep the terms tied to account records, cookie consent, and support logs so you can trace what changed and when.

Data handling

We store the accepted version of the terms, your support case, and the account details needed to serve the contract.

Cookies

Cookies help us remember your accepted terms, language choice, and login state on phone or desktop.

Account security

Before we change a recovery number, email, or device access, we ask for a code check and a recent support…

Record retention

We keep policy acceptance logs and related support messages for the period needed to answer disputes, meet local law, and…

Change requests

Send changes through live chat or the contact form, and include the account email plus the point you want changed.

Version updates

If a terms update affects your account, we tell you through the site or support channels before the next login…

Common Questions About the Terms

These questions cover the parts of the terms you are most likely to check before opening an account or sending a change request. We answer in plain English so you can compare the rule with your situation, including DANA, OVO, GoPay, and QRIS cases. If local law affects your access, support can point to the current clause and the date it took effect.

If local law changes, we apply the new rule where it controls your account or a payment step. We may pause the affected feature until the current version is shown again and accepted if the law allows that path.

You can ask support for the dated version tied to your account and the time it was accepted. We keep that record with the login trail, so you can compare the text against any later change.

Yes. Send the request through live chat or the contact form, then complete the identity check we ask for. Some edits need a fresh acceptance step, especially when recovery details or payout routing change.

They share the same account rules, but each payment rail can have its own processing step, timing, or rejection reason. We show the rule before you confirm, so you know what applies to your request.

A new device can trigger a verification step before we let the account proceed. That helps us match the login to you, especially if your recovery email or number was changed earlier.

We keep acceptance logs and related support messages for the period needed to handle disputes, meet local law, and confirm account changes. After that, we archive or remove them under our retention rules.

Use live chat, email, or the contact form, and include the account email plus the clause you want checked. Our team can reply with the current wording and the next step.